RightStar Systems
100 East St., SE, Ste #202
Vienna, VA 22180
703.242.7200
www.rightstarsystems.com
View Newsletter Online

Our webinars have given me great insight into the status of service management and the increasing use of ITIL as the best-practice framework for IT service management. Since the start of 2007 we have held 10 webinars on topics ranging from SDE9 to Remedy7 to MagicMobile to Service Request Manager. We average about 40 attendees per webinar, which tells me that you also find some value in the information that we’re providing.

BMC ITSM Express is a modular solution that integrates our industry-leading products to meet the demands of service, performance, and compliance through IT Infrastructure Library (ITIL) best practices. This unique offering gives you the flexibility to buy what you need and when you need it. It offers out-of-the-box integration between BMC Service Desk Express Suite and other BMC ITSM Express products to deliver “proactive” service management through the resulting synergy.

Join us on Wednesday, September 12, 2–3 p.m., as Nikki Haase, RightStar director of new business solutions, leads this informative webinar. Registration information will be on the RightStar website two weeks before the webinar.

Do you have support technicians who are out in the field or who spend much of their time working away from their desk? Oftentimes, this means delays in their ability to receive or capture data from your Remedy application. This can impact the accuracy of the information entered into Remedy, and delays in providing your techs with up-to-the-minute data that could be beneficial when they are working in the field with limited or no access to their desktop.

Learn how the Navara Mobility Suite can easily and quickly enable your users to have access to Remedy through their handheld devices, such as Pocket PCs, Blackberry or laptop/tablet PCs. With minimum set up and configuration, RightStar Systems can enable Remedy to be delivered in real-time to your users, providing you the ability to increase responsiveness to your internal users, improve data entry accuracy and more effectively provide information to your users who need the information when away from their desks.