RightStar Newsletter
July 2007   Thursday, July 19, 2007
RightStar Systems
 
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RightStar Systems
100 East St., SE, Ste #202
Vienna, VA 22180
703.242.7200
www.rightstarsystems.com
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  In This Issue

Customer Success Stories at the SDE User Group Meeting

BMC ITSM Express Receives eWeek Excellence Award

BMC Software Completes Acquisition of ProactiveNet, Inc.

Database Trends and Applications Features BMC Thought Leadership Article

Pink Elephant and BMC Software Survey Results

Business Service Management, Innovation, and Industry Trends

Join Service Request Management Webinar


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Customer Success Stories at the SDE User Group Meeting
by Richard Stark, president, RightStar Systems

Thanks to all who attended the Service Desk Express (SDE) User Group Meeting on July 24 at George Mason University in Fairfax, Virginia. Keynote speaker Serena Lambiase, Sr. Product Manager, BMC Software, presented the SDE 18-month roadmap and led a workshop, providing information about BMC’s products, new offerings and direction.


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BMC ITSM Express Receives eWeek Excellence Award

BMC IT Systems Management Express surpassed competition to win in the category of “Networking and Management” tools at the recent 7th Annual eWeek Excellence Awards.  eWeek approves of BMC’s strategy to move beyond the traditional service desk and integrate key components of IT Service Support and Delivery. This win is a testimony to BMC’s commitment to provide innovative and industry-leading solutions for the mid-market.  Access the eWeek announcement now.


 

BMC Software Completes Acquisition of ProactiveNet, Inc.
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Database Trends and Applications Features BMC Thought Leadership Article
Four Key Considerations When Selecting a HALDB
By Sudipta Sengupta and Glenn Witt, BMC
 
Pink Elephant and BMC Software Survey Results
ITIL® Best Practices in SAP Environments

Learn more about the relationship between ITIL and SAP in this new white paper developed by Troy DuMoulin of Pink Elephant and Ken Turbitt from BMC.
 

Business Service Management, Innovation, and Industry Trends
This thought-provoking white paper, by BMC Thought Leadership council member Tom Bishop, looks at the impact of key trends: SOAs; greening of the data center; business process excellence, server consolidation and virtualization; and applying lean manufacturing principles to the data center. Download the white paper now
 
Join Service Request Management Webinar
Is your service desk often overloaded with end-user requests that do not pertain to degraded critical services, such as onboard employee, order laptop, and reset password? Join our webinar on BMC Service Request Management on August 29.
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MSM Case Study
BMC Paves Way for Rapid Growth at CARFAX, Inc.
ITWorld.com
6/6/2007

 
Published by Sandy Seppala
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