RightStar Newsletter
June 2007   Tuesday, June 26, 2007
RightStar Systems
 
  Contact Information

RightStar Systems
100 East St., SE, Ste #202
Vienna, VA 22180
703.242.7200
www.rightstarsystems.com
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  In This Issue

ITIL v3 is Here

ITIL for the Technically Challenged

Forrester: SWOT Analysis

Streamlining Service Request Processes

ITIL Version 3: Support for the Growing Importance of BSM

Tune into RightStar Webinars

Sign Up for MagicMobile Webinar

  Meeting Request

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ITIL v3 is Here
by Dick Stark, president of RightStar Systems

The long awaited ITIL refresh, known as v3, shipped last week from the itSMF in the UK. The introduction of this new release begins with a story about Toyota in the late 1950s to introduce the power of processes as a competitive advantage.
[access full story]
 

ITIL for the Technically Challenged

ITIL Training for the Technically Challenged
Linda Donovan
ITSMwatch.com
May 15, 2007

You don't need a math degree to get ITIL, writes ITSM Watch guest columnist Linda Donovan of BMC Software.

There are many right-brained people out there who find themselves working in a position that requires technical expertise. I’m one of them.

Just the thought of taking a mathematics or science class in college sent me into a state of panic. However, I decided that if I wanted to continue to work on projects about the IT Infrastructure Library (ITIL), I better take an ITIL foundation class and get ITIL certified.


 
Forrester: SWOT Analysis
BMC Software, Q2 2007: Making BSM A Reality

By Thomas Mendel, Ph.D., and Jean-Pierre Garbani with Evelyn Hubbert, Peter O’Neill, and Reedwan Iqbal, the Forrester: SWOT Analysis discusses how BMC has developed BSM into a locomotive that is now in a position to pull the whole IT management software train of associated monitoring and IT management technologies.  Download the Forrester: SWOT Anaysis now.
 

Streamlining Service Request Processes
Doug Mueller’s white paper: Streamlining Service Request Processes: A Key to Business Success, explains how a service request management solution can streamline and automate service requests and fulfillment.
 

ITIL Version 3: Support for the Growing Importance of BSM
Recently released white paper written by Ken Turbitt and ITIL Architect, Sharon Taylor.  Download this white paper now.
 
Tune into RightStar Webinars

What better way to improve your company’s processes, productivity and the all-important bottom line than to keep up to date with the latest in technological innovations? RightStar holds informative webinars on topics that will keep you ahead of the curve for managing your company’s IT services. Here’s a look at upcoming topics:

 

MagicMobile. July 11, 2 p.m. Sign up now.

 

Service Request Management. August 8, 2 p.m.

 

SDE, CMe, KMe and MagicWand: How they work together as a total solution. August 29, 2 p.m.

 

Implementing ITIL v3 “out of the box”. September 12, 2 p.m.

 

CMDB Best Practices. October 10, 2 p.m.

 


 

Sign Up for MagicMobile Webinar
RightStar’s MagicMobile lets you manage your organization’s services remotely from any device that runs Microsoft Internet Explorer® Mobile. Join us to find out how you can manage incidents, work orders and assets whether you’re at your desk or away.
 
Brett Winston, Chief Technology Officer at RightStar Systems, will demonstrate the benefits and features of MagicMobile. Organizations using BMC Service Desk Express will be interested in learning how they can take advantage of MagicMobile.

Date: July 11, 2007, Wednesday
Time: 2:00 p.m.


 
Published by Sandy Seppala
Copyright © 2007 RightStar, Inc.. All rights reserved.
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