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Measuring Success – Service Desk Evaluation Guide for the Midsized Business
How to Choose the Right Service Desk Solution and Improve Your ROI
This evaluation guide is designed to help midsized businesses to select the right tools to decrease your costs and improve productivity and service. Overall, it will help ensure that you select the right solution for your business. Download the guide now.
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Forrester Case Studies on BSM Implementations
Business Service Management: Early Birds Are Catching the Worm, but IT Still Doesn't Get It
Just published: Forrester surveyed 10 companies in 2006 as best-practice examples of business service management (BSM) projects after leading BSM software vendors identified these companies as pioneers in this respect. The survey reveals that the established Forrester definition of BSM is well accepted and that these companies are following it. Access this Forrester Best Practices Report now.
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Forrester Case Studies on BSM Implementations
Business Service Management: Early Birds Are Catching the Worm, but IT Still Doesn't Get It
Just published: Forrester surveyed 10 companies in 2006 as best-practice examples of business service management (BSM) projects after leading BSM software vendors identified these companies as pioneers in this respect. The survey reveals that the established Forrester definition of BSM is well accepted and that these companies are following it. Access this Forrester Best Practices Report now.
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Webinar ~ Integration Engine for BMC Service Desk Express
The major enhancement in BMC Service Desk Express 9.1 is the integration engine, allowing easily assimilation of your corporate systems into your BMC Service Desk Express solution. Join us for to learn what benefits can be derived from this new technology. Register here for this webinar.
Details
Thursday, April 5, 2007
2 - 3 PM EDT
For additional information, please contact Chris Palen.
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