Right Star Newsletter

February 2007 Edition

Wednesday, February 21, 2007

RightStar Systems

Contact Information

RightStar Systems
100 East St., SE, Ste #202
Vienna, VA 22180
703.242.7200
www.rightstarsystems.com
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In This Issue

Improving Support Effectiveness

What's in Store for the Mid-market Enterprise

Now on TalkBMC

Step by Step Guide to the CMDB with Malcolm Fry

BMC® Discovery for Business Processes

Meeting Request

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Industry Insight

Improving Support Effectiveness
Best Practices for Knowledge Management Initiatives

This white paper outlines the elements of a roadmap that your organization can follow as you implement a knowledge-centric service management approach. The roadmap is based, in part, on a framework developed by the Consortium for Service Innovation and is loosely aligned to the KCS principles. Read the full story to access this white paper.
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What's in Store for the Mid-market Enterprise
— Continued Investment and Innovation

Carlos Hidalgo, BMC Software Solutions Marketing Manager, discusses the launch of BMC ITSM Express 2.0, BMC Service Desk Express Suite 9.0, continued research and development around ITIL best practices, and other innovations that will drive success in the mid-market.
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Now on TalkBMC
TalkBMC is all about IT and your enterprise. Be sure to check out two of the latest BMC Podcasts: BSM Takes Flight with Adolfo "Duff" Ibanez, Technical Services Manager and The Inside Scoop on the ITIL® Refresh: Podcast interview with Ken Turbitt, Global Best Practices Director at BMC Software and ITIL Reviewer.
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Events

Step by Step Guide to the CMDB with Malcolm Fry
Join us as Malcolm Fry, recognized IT industry luminary, discusses what everyone needs to know and consider when preparing to implement a CMDB. After you attend this no-cost seminar you will leave with Malcolm’s new book 'Step-by-step Guide to Building a CMDB.'
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Solutions Update

BMC® Discovery for Business Processes
BMC® Discovery for Business Processes is a comprehensive solution that discovers Web services and process models from the IDS Sheer ARIS Platform and is part of the complete discovery solution from BMC. This solution helps organizations overcome the obstacles associated with limited visibility and fragmentation. It is a scalable, sustainable solution for capturing, reconciling, and continuously updating all three dimensions of BSM data: People, Business Process, and IT Infrastructure. View the BMC Discovery for Business Processes Demo and Join Our BPEL Beta Program now.

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