Thanks so much for your recent Origami Owl® order.
We apologize for the short notice, but despite our best efforts and due to our unprecedented pre-Mother's Day order volume, we were unable ship your recent order in time for Saturday delivery. Your special creation is being sent with expedited service (at no additional cost to you) and will be at your door early in the week.
While we know that this will not make up for the delay, we will be sending an extra special gift in your package, which we hope you will accept as our apology.
If your order was headed to an important lady for Mother's Day, we have created a special printable card, which tells Mom that her gift will be on its way soon. You can download the card here.
We love and value you; and we hope you will give us another opportunity to prove this to you again in the future.