empolis will integrate Language Weaver’s automated translation software into its e:SLS (empolis:Service Lifecycle Suite) application for customer service and into its e:IAS (empolis:Information Access Suite) information management application for cross-lingual enterprise search.
“Language Weaver’s integration with empolis’s expanded applications and enterprise solutions is a great step forward for automated language translation. Through integration of our statistical translation software into these very important enterprise applications, the market can begin to realize the impact automated translation can have on operational efficiencies and competitive advantage,” said Mark Tapling, CEO of Language Weaver. “Through integration with empolis’s software application, use case issues are resolved and increased usage will add measurable value.”
The e:SLS application supports service organizations with effective creation, management and retrieval of service know-how, lowering costs and improving service quality: e:SLS enables organizations to quickly provide the correct answers to customer queries with competent and consistent results via any channel, including telephone, e-mail, fax, letter, Internet, voice self-service and technical field service. e:SLS uses a central knowledge model as the foundation for intelligent search methods. It also builds a framework for multidimensional search and navigation structures to ensure efficient and precise information access.
The e:IAS information management application supports intelligent and personalized information access, as well as maximum efficiency and effectiveness when searching and navigating, analyzing, sorting and linking information and when creating new content. Comprehensive searches and continuing intelligent management of digital content in all types of formats are two basic challenges facing every knowledge-driven organization – irrespective of its size or industry. With access to multilingual information via the addition of Language Weaver’s automated translation software, the searches become more comprehensive and effective in decision making.
"Given the international and multilingual environment in which most of our customers operate, automated language translation technology provided by Language Weaver will bring us another step forward in managing the ever growing amount of information to deliver the right information at the right time to the right person -- irrespective of the source language," said Dr. Mario Lenz, CTO of empolis.
empolis implements solutions in close cooperation with its customers and partners in a range of vertical markets. Language Weaver and empolis expect to have the product ready for general delivery in May 2008. It will be marketed by empolis throughout Europe. Language Weaver will participate in an empolis user conference November 20-21, 2008 in Berlin.
About empolis GmbH
empolis – The Information Logistics Company – offers enterprise content and knowledge management solutions for company-wide information logistics and for improving business processes. As a full service supplier, empolis delivers everything from consulting, design and creation to implementation of solutions from a single source. Global companies including Airbus, Bank of America, Bosch, Vodafone, Nokia Siemens Networks, Fujitsu Siemens Computers, Siemens, Versatel, O2, Arcor, GE Healthcare, the US Marines, the Financial Accounting Foundation, and the European Patent Office all rely on empolis to deliver the right information at the right time to the right person. empolis is an arvato AG subsidiary. arvato is the international media and communications service supplier within the Bertelsmann group with a unique network of over 270 companies in 35 countries.