eNews from Lexus of Lansing
September 2009
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CONTENTS
Certified Pre-Owned Specials
Open-air Autumn Entertainment
Take Time for Tea!
Car Care: Getting “In Tune” with Modern Times
The 2010 Lexus ES Continues Its Reign as the Lexus Sales King
Lexus Certified Pre-Owned (CPO) Program
Green There, Won That
An Autumn Tour of the Ozarks
A New World with New Experiences
Fall Super Saver Service
Lease special on '10 RX350
Get a Taste of Fall!
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Lexus Certified Pre-Owned (CPO) Program
Lexus’ fine-toothed inspection process and comprehensive warranty coverage dominate the industry.

When buying a luxury car, it can be tempting to look for a lightly used vehicle with a more attractive price tag. Fortunately, the Lexus Certified Pre-Owned (CPO) program takes all the guesswork out of buying pre-owned and lets you take advantage of worry-free value.

 

How does it work? It’s no secret that luxury cars are often perceived as riskier purchases on the pre-owned market due to the extra technology and features that are packed into every vehicle. While these features often give a premium car its unique personality, they can also be expensive to repair or replace down the road. 

 

The Lexus CPO program is designed to offer only previously owned models that have gone through a rigorous inspection and certification process. Not only do Lexus technicians examine the vehicles, but they are also required to satisfy a 161-point checklist that covers every possible mechanical and cosmetic aspect of the vehicle in question. 

 

Starting with a CARFAX history report, the dealership makes sure that the automobile has never been stolen or involved in an accident of any kind. The mileage is also certified as being correct. The technicians then move onto the nitty-gritty of the vehicle’s status. Body panels, glass, the engine and transmission, the rear differential and the entire interior are closely inspected and tested in order to determine their condition. Every feature installed in the vehicle goes through the same process. If anything is found to be lacking, it is repaired or replaced. Each CPO Lexus is also taken out on an extended road test that evaluates how the vehicle performs in a standard driving scenario. Any squeaks, wiggles or rattles are tracked down and dealt with before the vehicle is cleared for sale.

 

One important thing to keep in mind is that not only are certified Lexus technicians the only personnel to touch each CPO vehicle during the inspection process, but quality control managers also keep track of every step. Lexus makes sure that their personnel go the extra mile in ensuring that every car receiving their CPO stamp of quality truly deserves it.

 

Once a vehicle has passed the CPO inspection process, it then qualifies for full warranty coverage from Lexus. For many buyers of previously owned vehicles, this is the aspect of a CPO program that provides them with the greatest value. Not only do they know that the Lexus they are purchasing performs to the same standard that it did the day it originally left the showroom floor, but they can also enjoy the peace of mind that comes with a factory-backed warranty. Beginning on the date the car is purchased, the standard Lexus CPO warranty covers the vehicle’s complete drivetrain, all mechanical systems including brakes and electrical and all accessories. Even the wheels are covered for defects. This warranty is good for three years or 100,000 miles for pleasurable, trouble-free driving.

 

There are some Lexus dealers who claim that their CPO warranties are more comprehensive than their new car warranties, and that isn’t far from the truth. In addition to the coverage described above, Lexus provides all CPO buyers with the full “Lexus Ownership Experience.” This includes the same level of service and benefits provided to those who buy a new Lexus such as a loaner car during a scheduled service or warranty repair, roadside assistance and even trip interruption service if you find yourself inconvenienced 100 miles or more from your home. Lexus also makes sure to provide the little perks that make buyers feel like they made the right decision – complimentary car washes, a free first oil and filter change and even concierge services.

 

With so many benefits and such comprehensive coverage provided by the Lexus CPO program, it’s no surprise to find out that it is one of the most popular in the industry. Lexus, already renowned for their extraordinary build quality and reliability, has managed to add yet another layer of prestige to its previously owned vehicles.

 

The Lexus Certified Pre-Owned program allows buyers to follow both their hearts and their brains when purchasing a pre-owned vehicle.


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