We are proud to announce the release of our newest consulting service, the Internet Process Performance Review (IPPR). Each month you can have professional oversight and instructional guidance on how to sell more appointments and cars online. We review your process in your own CRM or Lead Managment Tool so we can go behind the scenes and understand how your team services your Internet prospects. From this sampling activity we are able to provide the guidance your team needs to consistently improve their results at an introductory cost of $449 a month with no long-term commitment. If it works, keep the service, if it doesn't, just let us know and we'll shake hands and remain friends.
The IPPR program fits perfectly into the KainAutomotive.com portfolio of services as it offers a cost effective way for us to work with Internet teams on how best to maximize their results from the company that was selected as the #1 Internet Training Company in 2008 and 2009 in Auto Dealer Monthly's Dealer Choice Awards.
With something as important as your Internet operation it is critical that your personnel handle each and every opportunity with the greatest emphasis. The KainAutomotive.com Internet Process Performance Review is designed to assist dealerships with oversight of the Internet Lead Handling Process. Our goal is to guide your entire organization by ensuring all team members are providing the best customer experience possible which will create you the best results.
We do this by looking into your CRM tool, analyzing how your team is working through the prospects. We focus on the tactical variances that are proven to create greater contact, higher show rates, and More Sales. We then provide you a written analysis coupled with a phone conference explaining how your team is performing by going into detail to describe the things that are working well and the things that need improving. During the Review we analyze for your team the following:
- How the process of interaction is being followed
- Emails used during the process
- Presentation elements of emails
- Tactical elements used to create prospect actions
- Phone follow up consistency and use of voicemails
- Response time for new leads and replied to emails
We tested the service with one of our long-term clients, the Heyward Allen Auto Group in Athens, GA, and owner Steve Middlebrooks says “The IPPR report is something me and my managers review every month. We discuss the alternative techniques that are pointed out in the review, and even base our lead dispersal on it. Overall it gives us confidence that if our salespeople are not handling the leads the correct way every time, the KainAutomotive.com team is there to let us know about it while offering suggestions on how it could be done better.”
We know how difficult it is to oversee processes especially considering how far you have to stretch your Managers role, so let KainAutomotive.com ensure your success of greater sales by providing the heavy lifting element of oversight, of your Internet process.
As a special offer to our loyal “newsletter recipients” we are offering the IPPR Program at a new service price of $449 a month! So, if you would like to start seeing better, more consistent results from your Internet Operation you can contact Bobby Malatia at 214-228-7930 cell/text or by email at bobby@kainautomotive.com and he can go over all the details with you right away.
