Back in the late 90s, businesses flocked to the Web because they couldn’t afford not to. But many of those same businesses find themselves saying they can’t afford to invest anymore. Is that shortsighted?

How to use the online tools at your disposal to handle an organizational crisis.

Going into a brainstorm session with a client is an interesting experience -- you might think you know what you're going to come out with, but if you remain open to new possibilities, there's generally a surprise waiting to announce itself.