If your organization is treating projects as complete before reaching Return on Investment, you may be successfully installing, but not getting to true implementation. There is a basic confusion in many client systems between installation and implementation.   This confusion leads to a reduced or hampered ROI for many projects. It’s linked to a dynamic of premature completion – simply stated, many projects are being treated as “finished” significantly before the real ROI is achieved.

Many projects start without having built a solid foundation for success. This foundation includes having a clear and common definition of the change, its parameters and constraints, and a unified vision of the future state. Teams often assume that everyone is “on the same page”, only to find months down the road that this is not the case. As a result, the team has to backtrack, or even worse, the project is abandoned, or seen as a failure.