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Far & Wide Bankruptcy Information
We are all concerned regarding the FAR&WIDE bankruptcy and the impact it has on you and your customers. If you have FAR&WIDE customers, here is additional information:
Affected customers who made payments to Far & Wide by credit card should contact their credit card company immediately. Under the Fair- Credit Billing Act, cardholders have 60 days from the time they receive the billing statement on which a charge first appears to refuse payment for services not rendered. Instructions for doing so appear on the back of all credit card statements. Even if a customer has already paid the charge, or if the 60-day window noted above has passed, it is still advisable to request a credit for the charge.
Affected customers with third-party travel insurance should review their policy to determine if they are covered. According to Far & Wide, clients who purchased Far & Wide’s "Safe and Sound" policy are not covered.
Additionally, since Far & Wide is a member of United States Tour Operators Association (USTOA), affected customers can file a claim against its $1 million consumer protection plan. However, while Far & Wide’s telephone recording refers callers to USTOA, USTOA has informed us that filing details are not yet available. Filing information will eventually be posted online at www.ustoa.com.
Finally, customers who are unable to receive coverage through one of the above means should file a claim with the United States Bankruptcy Court. Once filing procedures are published, filing instructions will be distributed.
[PRINTER FRIENDLY VERSION]
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