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AA, CO and US Airways Change Policies
Effective immediately American, Continental and US Airways have modified several policies that may impact your clients.
- Non-Refundable Fares - For all three
airlines, all non-refundable fares for domestic, Caribbean, U.S. to and from Canada, and U.S. to Europe destinations must be used for the specifically ticketed flight and will have no value once the flight has departed. Changes may be made
to the non-refundable itineraries before scheduled departures, subject to certain restrictions and fees. Under the previous policy, the value of an unused non-refundable ticket could be credited toward the purchase of another
ticket, less the applicable reissue fee, for up to one year.
- Stand-Bys - For US Airways,
customers who have non-refundable tickets will not allowed to stand-by for alternate flights.
American and Continental have not eliminated the stand-by option for
same-day travel, but will charge travelers a $100 fee it they want
to do so.
- Dividend Miles - US Airways - Customers ticketed on non-refundable fares will continue to earn full Dividend Miles credit. Effective for travel January 1, 2003 and beyond, miles and segments earned on most non-refundable fares will not count toward Dividend Miles Chairman's Preferred, Gold Preferred and Silver Preferred status.
[PRINTER FRIENDLY VERSION]
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