GE Fanuc Manufactured Products
Hardware
GE Fanuc Automation is committed to protecting our customers' investment
in our products. At the
appropriate point in the life cycle of a product, GE Fanuc will announce that
the product is moving from an "Active" to a "Mature"
product status, or from Mature to a ˇ°Discontinuedˇ± status. The sum of the Mature plus Discontinued
status periods is at least nine years.
The product will remain in a Mature status for a minimum of two years,
during which, products and repair of products will be available. Due to rapid technological changes, GE
Fanuc may elect to supply equivalent (e.g., updated) modules.
Near the end of the Mature status period, customers will be given a
minimum six-month notice that a product is moving from Mature to Discontinued
status. At this time, customers will be offered an opportunity for a "Last
Time Buy." Subsequent to the
Last Time Buy, orders for Discontinued products will no longer be accepted. GE
Fanuc will continue to service the Discontinued product, i.e., provide
Repair-and-Return or Exchange modules, subject to the availability of component
parts. This limited service
excludes any technical support from the Tech Support Team.
Software
GE Fanuc Software Products are sold with a 90-day warranty.
Renewable
support contracts are available.
Due to the dynamic nature of our software products and the operating
systems and the hardware platforms that they depend on, GE Fanuc may, at its
discretion, determine that a product is no longer feasible to offer for sale or
is not supportable. At that point
in time, GE Fanuc will move the product to a ˇ°Discontinuedˇ± status. GE Fanuc will support Discontinued
products for a period of up to one year to users who hold a valid
maintenance/support contract.
Customers with Discontinued products will be offered the ability to
exchange, for a price, their software license for an alternative GE Fanuc
Software Product if such a product exists.
Sourced Products
For sourced products,
including third party embedded software, GE Fanuc endeavors to have our
suppliers commit to long-term availability of product. GE Fanuc will continue to support and
supply products as long as they are available to us under our supplier
agreements.
If you have any questions, please contact:
Sebastian Seow, Marketing Manager
Copyright © 2002 GE Fanuc Automation. All rights reserved.
GE Fanuc Automation
Information Centers
- USA & Canada 1 800 648-2001
- Asia Pacific 65-6566-4918
Internet:
http://www.gefanuc.com
