• Platinum support provides the highest priority, PIN enabled direct access to GEF engineers during "normal" business hours and after hours (24x7).
• Gold support provides priority same call access to engineers via call triage during "normal" business hours and also provides after hours support (24x7).
• Basic support provides access to GEF service engineers via call back.

In addition to priority phone support, Platinum and Gold packages also include other benefits such as GE Fanuc’s InfoLink CD-ROM product information library. InfoLink CD-ROM’s utilize hypertext technology to link data electronically, allowing you to pinpoint information instantly. Gold Support includes a current InfoLink set while Platinum Support includes the InfoLink subscription service which automatically updates your library whenever a new CD-ROM is issued. In addition to the InfoLink subscription benefit, Platinum Support customers also receive:

• Additional hard-copies of the most popular product manuals
• Email newsletters to keep you informed with the latest technical & support information
• Quarterly support teleconferences to discuss your specific call activity and technical support needs
• Service discounts ranging from 5% - 50% on technical support assessments, training and field service.

For more information about GE Fanuc Technical Support Packages visit www.gefanuc.com/service_support or call 1-800-GE FANUC (1-800-433-2682) and select option 3 to reach Technical Support.

Questions?  Contact Mark Hall