Recently a fellow employee had a dispute with a leasing company over a quoted final settlement for a traded in car. The verbal promise by the lease manager was ignored by the billing department. After much negotiation the employee offered to meet halfway between the lower quote and the higher billing, but didn't want any further problems.

By printing out the May 2003 article by Michael Dennis on endorsing checks marked paid in full, I was able to provide the employee with the solution. The check was held for two weeks, while several more phone calls were made, but in the end, the check with its restrictions was accepted as payment in full. Funny how a caveat to one side of a dispute can become the solution to the other! The employee later visited the website and was impressed with the wealth of information available not just to credit managers, but to his field in accounting as well. Good job, CMA and Michael!

Jim Fox District Credit Manager, PDM Steel, Stockton