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Wednesday, September 24, 2003
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Issue 12
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VOLUME 1
ISSUE 12
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| Call EEC, 1-800-342-5332, for all your Electrical and Mechanical general contracting needs -Complete your next job on time and within budget, with EEC. |
| Congratulations to Ethan Blodgett, Hyphen Solutions, and Paul Ledger, Kronos Inc., EEC's July and August customer satisfaction award winners. |
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What EEC's customers are saying...
Customer satisfaction survey results
We have received some great feedback from our on-line customer satisfaction survey, thank you for participating.
After every preventative maintenance, emergency, or installation visit you should be receiving a post card from your EEC technician asking you to participate in this survey. We encourage you to participate. We want to know how the last visit went at your site, if EEC is meeting your needs, or if you have any suggestions on how we can improve our services. Bottom line is, we value our relationship and want to ensure the quality of our service is meeting your needs. The following is a link to our survey, http://websurveyor.net/wsb.dll/10174/eeccustsatsurvey.htm.
The ten question survey can be completed anonymously. If you decide to identify yourself your name will be entered into our monthly raffle. Each month we are raffling off an EEC logo gift to one lucky winner.
Below is a summary of last six months survey results.
1) Please enter the state in which the service was entered
2) What type of service was most recently performed by EEC?
3) How satisfied are you with the service you most recently received from your EEC technician?
 
4) Rate your satisfaction with EEC
5) Rate your overall satisfaction with EEC as a service provider.
6) Would you like an EEC Engineer to further investigate the performance level of your system?
 
Some of your comments:
- EEC always does a good job
- I like the idea of the satisfaction survey.
- From my stand point of view Arnie has preformed his job in a very professional manner. It is a pleasure to have him as our service rep.
- Thank you
- Would like more information pertaining to the Web based tracking system.
- Develop a better tracking tool to ensure timely performance of routine PM.
- Great Job, Keep it up.
- Great Job
- No, your people are always pleasant to deal with and very professional
- Service has been very good!
- Make your web site work with non Microsoft Explorer browsers, ie. Firebird, Mozilla, galleon
- Thank you
- Great service as always....
- Another fine job....that’s why your company takes care of our datacenter
- Keith is always helpful and is a credit to your staff.
- Keith was back today to complete the pm, that was not done on the 8th, great job on all equipment...
- I have always had high praise for the service techs; their quick response time and knowledge of the systems have been outstanding.
- Hire more naturally committed employees like Mike Marques and Rob Force. They will be necessary to continue your excellent response to "EM".
[PRINTER FRIENDLY VERSION]
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Published by
Sharyn Dunn
Copyright © 2003 Electronic Environments Corporation. All rights reserved.
The information in this email and any files transmitted with it are confidential and may be legally privileged. This email and any files transmitted with it are intended solely for the addressee or entity to whom they are addressed.
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TELL A FRIEND
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| Electronic Environments Corporation is a specialized Facility Management company focusing on the physical utilities (AC&DC Power, Cooling, Standby Generation, Fire Protection & Communication Transport) that support 24x7 Information Technology & Telecommunication Networks.
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