We received the following letter from Patricia Brunner, a satisfied Honda Service customer. Amanda Clark went out of her way to help out a customer in need when her car broke down.
“I just had to send a commendation to your Don Jacob’s Honda Service area employee Amanda Clark. She went above and beyond to help me on 02/06/20012 when my ‘97 Honda Civic died while driving home in rush hour on one of the busiest roads in Lexington, KY. As I was waiting for my AAA tow to arrive, I called the Honda Service area and got Amanda who listened to my situation but told me that they had unfortunately already closed for the day. When the tow truck was loading my car on its flat bed, I was surprised to find Amanda pulling up behind my car on the side of the road. She apparently lives somewhere near that road and drove over to find me to help me out and to offer to drive me to my home while the tow truck took my car to the service center! Amazing!!! She drove over to give me a ride! Wow! When I got to Don Jacobs Honda the next morning to let them know my car situation, Amanda had already entered it into the computers. I cannot tell you how much she helped me when I didn’t know how I was going to get home, how I was going to get to work the next day and certainly didn’t know what was wrong with my car (it ended up being a bad engine coil). This is another reason why I stick with Hondas at Don Jacobs Honda…so I can get this kind of service and personal care. Thank you!”
Sincerely, Patricia Brunner