November 12, 2008
Marvin Windham, Parts Manager, Don Drennen Motor Company
DFO Interview
Marvin Windham runs a 48-person parts department operating retail and technician parts counters as well as a major wholesale collision parts business for Don Drennen Motor Company of Hoover, AL. In this current difficult market he is especially focused on delivering not only parts promptly, but with greater emphasis on customer service. The challenge is requiring him to reexamine and reengineer some operating practices to ensure profitability long term. Read more
[PRINTER FRIENDLY VERSION]
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