CHICAGO -- The 7-Eleven empire spans five continents and has more than 28,000 locations worldwide. Joe DePinto is the man who oversees this billion-dollar corporation, but for his Undercover Boss covert mission, he swapped his high-powered position for a uniform and mop. DePinto is one of several top corporate executives to see their operations from the bottom up on this new CBS reality series.DePinto appeared yesterday on The Oprah Winfrey Show to promote his episode of the show.

LAKEWOOD, Colo. -- A new study examining convenience store shoppers has opened up "a massive opportunity for the channel," as reported yesterday in CSP Daily News, and the Interger Group, which conducted the study for the NACS/Coca-Cola Retailing Research Council, reported that one area of opportunity is in expanding the scope of targeted customers.

CHICAGO -- As more and more retailers launch loyalty programs, two research firms recently offered some critique over just what they offer, and whether consumers are really satisfied. According to them, companies must start striving for true loyalty, not just more transactions.