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The Public Sector Service Dilemma
by Ken Embley
Question—when can you do something that is the right thing to do and get yourself in trouble for doing so? Answer—when you lead your agency in the provision of effective and efficient public service. The hope—is to do the right thing anyway.
Welcome to the public sector service dilemma where the implied and the politically correct directions are—act like a business and care for our citizens (unless, you have more business than you have resources). Ah…the public sector service dilemma—do you really provide effective and efficient one-on-one service to citizens utilizing the limited resources available to an agency while other critical duties and responsibilities go undone.
[FULL STORY]
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