The Networking Academy Support Desk website (http://netacad.custhelp.com) will be unavailable for several hours on Friday, August 8, 2008 for scheduled enhancements and to upgrade our support application. The down time will occur for approximately four hours beginning at 4 p.m. PST (23:00 GMT). The Support Desk will be available by phone for immediate assistance or by email for a response within 24 hours at webmaster@cisco.netacad.net.
We are excited to announce the following enhancements to the support pages:
Support Pages
The support pages will be upgraded with a new design. The Find Answers, Ask a Question, Live Chat, and My Incident Summary tabs will offer the same functionality within a new graphical user interface.
Homepage
The new homepage will provide quick links to open Live Chat, ask a question, search the answer knowledgebase, and provide feedback to the Support Desk. A new Announcements section will also be added to provide support updates and relevant information to instructors and students.
Here are the Support Desk phone numbers:
- English Phone Support
- Available 24 hours a day, 363 days a year (closed December 25 and January 1 between the hours of 1200 and 2400, GMT -7)
- Global Phone Support
- Available 24 hours a day, 363 days a year (closed December 25 and January 1 between the hours of 1200 and 2400, GMT -7)
- 801-238-0899 (Use appropriate country code, this is not a toll free call)
- Arabic International Phone Support
- Monday through Friday from 0900 to 1800 local time, Beirut, Lebanon (GMT +2)
- Lebanon: 961 4 727677
- Saudi Arabia: 1 800 10, then 888 443 2447, option 6
- United Arab Emirates (UAE): 0 800 121, then 888 443 2447, option 6
- Spanish International Phone Support
- Monday through Friday from 0900 to 1800 local time, Sao Paulo, Brazil (GMT -3)
- International: +52 55 5360 1151 or 52
- Mexico: 01 55 5360 1151 or 52
- Local: 5360 1151 or 52
- Portuguese International Phone Support
- Monday through Friday from 0900 to 1830 local time, Mexico City, Mexico (GMT -6)
- International: +1 919 574 2921, option 5
- Brazil: 0800 702 47 26, option 5
