Performance Edge
Getting More Out of Less: How to Maximize Your Workforce
Organizations measure success through bottom-line results, which are driven by the ability to provide products and services of value to customers. In today’s economy, however, company leaders have to be innovative when it comes to maximizing results. One of the first places they turn to: getting creative in maximizing the performance of their employees. Since job performance directly affects product and service quality, it is crucial that organizations focus on workforce performance. Below are a few “best practices” suggestions for getting more out of your best assets — your people.
 
1) Understand your organization’s growth strategy. Leaders in high-performance organizations proactively support the company’s overall growth strategy by linking their departments’ strategies, activities and performance to business goals. Decisions should be made based on a thorough understanding of the growth strategy, an analysis of the organization’s current workforce capacity, and an assessment of the workforce’s strengths and weaknesses.

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Performance Analysis: Drafting Skill Hierarchies
A skill hierarchy (sometimes called a “pyramid of objectives”) is a simple-looking tool that contains a lot of power. It shows, in a single document, all the skills needed to complete a task and how they are related to each other, (i.e., which skills must be learned before others can be attempted). 
 
Being able to draft a set of skills hierarchies is one of the most important steps in performance analysis. In short, if given a terminal objective (what needs to be done) and list of skills to do the work, you should be able to draft as many hierarchies as needed to show the relationships between those skills.
 
Here is the “quickie course” on creating a skill hierarchy:
 
Derive your hierarchy using a “top down” procedure. 
  • Begin with a terminal objective. For example, if dealing with auto repair, an objective could read: “Given access to all tools, materials and standard equipment, and a flat tire having a single puncture, repair the tire; time limit 20 minutes.”

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Case Study
Apple’s Steve Jobs Sets “Gold Standard” for Maximizing Corporate Potential During Down Economy
This case study is excerpted in part from Fortune Magazine articles by Peter Elkind, editor at large, and Betsy Morris, senior editor

In a world where corporate leaders strive on a daily basis to maximize their workforces’ performance and do more with less, Steve Jobs, Apple CEO, chooses to go against the conventional “batten down the hatches” approach when times are bad. Instead, Jobs sees lean times as an opportunity to ramp up research and development so that when things begin to improve, your company is already one step ahead (or more) of your competitors.

In fact, the entire corporate culture at Apple, steered largely by Jobs’ vision, is anti-“hedging your bets.” Instead, Apple's philosophy centers on the belief that too many companies “spread themselves thin, making a profusion of products to defuse risk, and become mired in the mediocre. Apple's approach is to put every resource it has behind just a few products and make them exceedingly well. Apple also is brutal about culling past hits: The company dropped its most popular iPod, the Mini, on the day it introduced the Nano.” According to leaders at Apple, the Nano was a better product with higher margins, so why would they dilute company resources by producing both?

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Consulting Services

CEP specializes in advising Fortune 1000 organizations on how to link one of your largest assets, your people, to business results. We help organizations align workforce performance with business strategy and bottom line results.

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About CEP
Copyright © 2008 The Center for Effective Performance. All rights reserved.
CEP, The Center for Effective Performance, is the consulting leader in advising organizations on how to turn their workforce into a competitive advantage. 

For over two decades, CEP has helped companies solve performance problems, develop training guaranteed to work, implement best practices, and create performance improvement strategies that translate into improved financial results. 

As the world's leading practitioners of Dr. Robert Mager's research-based methodology, CEP delivers world-class, proven solutions that increase profitability and shareholder value.
  Learn more about us at www.cepworkforceperformance.com.
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