A leading national auto insurance company was seeking a credible and relevant learning methodology that produced measurable results. Their current academic-style learning and development strategies simply weren’t working; those strategies provided information overload that focused on extraneous knowledge, not performance.

This client had two goals in mind: to set clear and achievable measures of performance throughout the organization and to hold departments and individual workers accountable for achieving previously unreachable results by changing the learning culture. In short, the client was seeking an effective and efficient way to ensure significant return on its training investment.

As a result, this national insurer contacted CEP. We helped them transition from an activity model, where success is measured by the amount of information provided, to a performance model, where success is measured by key business results that better serve internal business partners.