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Training/HR Insights
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August 2006
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Maximize Your Training Investment
What to Do When Your Training Isn’t Working
You created a training program for your company, but you’re not getting the expected results. What do you do now? How do you make intelligent repairs? There is a systematic process available that helps uncover the problems that are keeping employees from performing to expectations and delivers “real world” solutions that will make your training investment pay off.
Full Story
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10 Tips for Effective Call-Center Training
How to Increase Quality and Productivity While Reducing Costs
Your call center is a key touch-point for your business--shaping your customers’ perception of your company. Effective call center training can not only help you improve call quality, but it can also help you lower call center turnover and reduce talk time. Here are our tips for adding value to your organization by improving your call center results.
Full Story
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Make Customer Product Training a Competitive Advantage
How to improve customer usage, satisfaction and loyalty
One way to differentiate yourself from competitors is to become a solution provider—not just a product supplier. Making sure your customers can take advantage of all the benefits your product offers is critical in making this leap. That’s why providing best-in-class performance-based training on all your product’s features and functionality is so important.
Full Story
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· Sales Performance Improvement
· Customer Service Enhancement
· Best Practices Implementation
· New Systems Implementation
· Leadership Development
· Product Launch Success
· Mergers & Acquisitions Integration
Criterion-Referenced Instruction
Sep 18 - 29: Chicago, IL
Nov 6 - 17: Atlanta, GA
Training Director Workshop
Sep 18 - 22: Chicago, IL
Nov 6 - 10: Atlanta, GA
Instructional Module Development
Sep 18 - 29: Chicago, IL
Nov 6 - 17: Atlanta, GA
Solving Performance Problems
Sep 28: Atlanta, GA
Nov 16: Atlanta, GA
Mastering the Art of
Instructor-Led Training
Sep 12 - 15: Atlanta, GA
Nov 7 - 10: Phoenix, AZ
Building Better Job Aids
Jul 26-28: Williamsburg VA
Oct 11-13: Williamsburg VA
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About CEP
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Copyright © 2006 The Center for Effective Performance. All rights reserved.
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| CEP, The Center for Effective Performance, is the consulting leader in advising organizations on how to turn their workforce into a competitive advantage. For nearly two decades, CEP has helped companies solve performance problems, develop training guaranteed to work, implement best practices, and create performance improvement strategies that translate into improved financial results. As the world's leading practitioners of Dr. Robert Mager's research-based methodology, CEP delivers world-class, proven solutions that increase profitability and shareholder value. Learn more about us at www.cepworkforceperformance.com.
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