Performance Edge
Leadership in the Midst of Change
Change seems to be the theme for most things these days. As the seasons have changed this year we have seen drastic changes: changes in the economy, changes in the stock market, changes in our country’s politics. The changes are as evident to each of us as individuals as they are to our businesses. With change come challenges and adjustments but there is also the opportunity to grow. We have seen many companies wither away as a result of poor preparation and ineffective actions to secure their goals from the adverse impact of the changes around us. The difference between change leading us to victories versus failures lies in how we acknowledge, react to and persevere even in the midst of these changes.  
 
Leadership is the most pivotal component in the effect of these external changes. Strong direction is essential to ensure that focus is not lost. An overall company vision that is intrinsically connected to team goals helps ensure that, despite the many external changes that are occurring, people do not sway from the course that will make that vision a reality.
 
Here are a few questions every leader should answer as they are seeking to come out victorious amidst of all the factors that are changing around them:

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I Answered No
If you answered “No” to any of the three questions in our newsletter article “Leadership in the Midst of Change,” this article will help you figure out how to fill in those gaps that will allow you to reach your team goals.
 
Does your team have a clear goal and know what they are supposed to be accomplishing?
 
Defining a team goal can be more difficult than it seems. Often times as insiders, it is hard to see the big picture, to pinpoint growth areas where things are not running as efficiently and effectively as they should be.
 
It has been our experience that clients that begin projects without having a clear understanding of what their goals were ending up fixing something that was not even the main problem. Often times it is easy for things to be perceived one way internally, but when viewed from the 10,000 foot level there is much more clarity in what is causing problems. Goal analysis is a powerful process that ensures that a team is focusing on the right thing. Most importantly, goal analysis enables us to define the desired performance in behavioral terms so that we can also determine how we will measure its accomplishment.
 
Does your team know what the goal is and what role they play in achieving it?

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Case Study
Make Sure Your Initiatives Are Worth Your While
CEP Tests the Effectiveness of Genuine Parts Certification Program
by Fernanda Daniel

Business Problem
 
Genuine Parts needed to determine whether their Automotive Service Excellence (ASE) certification program was impacting their business results and job performance.
 
CEP Solution
 
A sample was taken from the target population to compare metrics in the performance of employees who had undergone the certification program and those who merely used data references. Additionally an online survey of district and store managers measured the job performance of store employees with the ASE certification.
 
Business Results
 
The results of CEP’s analysis indicated that there was strong evidence of the impact the ASE certification had on both overall store productivity and individual performance. Employees who had the ASE certification have significantly better total annual sales, average dollars per invoice, number of annual invoices, and number of items per invoice. The results were consistent across different divisions and store types.

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About CEP
Copyright © 2008 The Center for Effective Performance. All rights reserved.
CEP, The Center for Effective Performance, is the consulting leader in advising organizations on how to turn their workforce into a competitive advantage. 

For nearly two decades, CEP has helped companies solve performance problems, develop training guaranteed to work, implement best practices, and create performance improvement strategies that translate into improved financial results. 

As the world's leading practitioners of Dr. Robert Mager's research-based methodology, CEP delivers world-class, proven solutions that increase profitability and shareholder value.
  Learn more about us at www.cepworkforceperformance.com.
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