The Real Point of View

VOLUME 1 ISSUE 12   Wednesday, January 7, 2009
CONTENTS
Best Wishes for Your Holiday Season
Customer-Centric Measurement
Part IV - Innovation in the Business Environment
Brickstream's Observations from Black Friday
Upcoming Brickstream Activities & Events
Holiday Traffic Survey
November 30, 2005
Best Wishes for Your Holiday Season

Brickstream would like to take this opportunity to wish all of our customers, partners, and the media a joyous holiday season.  2005 was both and exciting and challenging year for the banking and retail industries, and Brickstream thanks you for inviting us to into your organizations to experience it! 

We have enjoyed working with you to improve your customers' experience and most importantly, helping you reap the benefits!  Brickstream is excited to announce that in early 2006, we will unveil the latest and best-of-breed, customer behavior measurement technology available.  Stay tuned for more details!

Seasons Greetings from all of us at Brickstream. 


 
November 29, 2005
Customer-Centric Measurement
Incorporate Customer Behavior into the Marketing ROI Model
http://www.ismretail.com/articles/2005_1...
by Brian Murphy

This executive outlook piece, written by Brickstream's Brian Murphy appears in the December issue of Integrated Solutions for Retailers.  In it, Brian explores the need for fact-based understanding of marketing effectiveness relative to customer demands and behavior in the store. 

Click on the link below to read the article in its entirety.


http://www.ismretail.com/articles/2005_12/051209.htm


 
November 29, 2005
Part IV - Innovation in the Business Environment
Delivering Flawless Execution
by Al Groover

Part 4 of a 5 part series - Making or Breaking Innovation – It’s Always About the Execution

In this issue of our newsletter, we continue with Al Groover's series on Innovation in the Business Environment.  In part four of this five part series, Al discusses how to "Deliver Flawless Execution" when implementing innovation in your organization.   

Previous topics include "Gaining Consensus and Commitment on the Scope of your Innovative Effort," and "Creating a Solid Measurement Strategy."  Next month, Al will conclude the series with, "Relating Output - Test Results to Real Business Objectives.”


[FULL STORY]
 
November 30, 2005
Brickstream's Observations from Black Friday
by Craig Thompson

Black Friday means extremely high customer traffic and an extremely high number of transactions.  The question is, "Does everyone who fights to get in your store buy something?"  The answer is, surprisingly, "No."
[FULL STORY]
 
November 29, 2005
Upcoming Brickstream Activities & Events
http://www.brickstream.com/about/about.p...

Brickstream takes part in numerous events and activities to connect with our customers and friends throughout the year. From banking and retail trade shows across the country, to major sporting events, and even community events in our backyard of Atlanta. Read the full article below to find out where you can catch up with Brickstream in the coming months. We look forward to seeing you there!


[FULL STORY]
 
November 30, 2005
Holiday Traffic Survey

 
Meauring Holiday Foot Traffic

Do you currently have a door or traffic counting system installed in your retail outlets?

Yes

No

How long have you been counting door or retail outlet traffic?

0 - 6 months

7 months - 2 years

2 years or longer

How often to you analyze the data you receive from your door / retail traffic counting system?

Daily

Weekly

Monthly

Quarterly

How will you use door / retail outlet counting data for the 2005 holiday season?

Track traffic compared to same time period last year

Determine conversion rates

Measure effectiveness of advertising and promotional campaigns

Rate store performance

Other

Forward this newsletter to a colleague or friend who may be interested in this article.
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