The Real Point of View

VOLUME 1 ISSUE 10   Saturday, July 4, 2009
CONTENTS
Banking Industry Focus - How Banks are Achieving High Service Levels and Increasing Sales While Reducing Labor Costs
Part II - Innovation in Today's Business Environment
Customer Interaction Technologies: The New View of Customer Relationship Management
In The News - Helping the Victims of Hurricane Katrina
Visit Brickstream at BAI/Retail Delivery in November and NRF in January
Banking Industry Focus - How Banks are Achieving High Service Levels and Increasing Sales While Reducing Labor Costs
A White Paper on The Power of Real-Time Workforce Optimization
http://www.gmt.com/pdf/GMT_Retail_Bankin...

Brickstream's partner for Fourth Generation Staffing, GMT, has published this white paper on the power of real-time workforce optimization.  Brickstream, GMT and CAST Management Consultants, Inc. will present Fourth Generation Staffing Solutions at BAI / Retail Delivery at 1:00 pm on Thursday, November 17, 2005.  Please email info@brickstream.com or call (404) 249-8180 for more information on attending. 

To read the white paper, please click http://www.gmt.com/pdf/GMT_Retail_BankingWP.pdf 
Or, you can copy and paste the link into your browser address bar to download the paper in it's entirety.  


 
Part II - Innovation in Today's Business Environment
Gaining Consensus and Commitment on the Scope of Your Innovative Effort
by Al Groover

In the October issue of "The Real Point of View," we bring you Part II of our five part series on Innovation in Today's Business Environment. 

It is generally accepted that knowing where you want to go ensures a shorter trip to your destination. As discussed previously – in today’s business environment, all companies must seek to be innovative. However, striving for innovation can mean a great deal of different things to different people. And, once you know how you will attempt innovation, the final definition is largely dependent on one of three values – time, money and the desired level of innovation.


[FULL STORY]
 
Customer Interaction Technologies: The New View of Customer Relationship Management
From BankersOnline
http://www.bankersonline.com/vendor_guru...

This article explores the resurgence of Customer Relationship Management (CRM) strategies as an enterprise-wide approach to integrating financial institutions' delivery channels.  It examines the top three CRM technologies expected to shape IT initiatives through 2008, all directed at supporting objectives to better interact with customers in real time.

To read the article in it's entirety, please click http://www.bankersonline.com/vendor_guru/sourcetechnologies/op_sourcetech_091205.html#top or cut and paste this address into your browser address bar. 


 
In The News - Helping the Victims of Hurricane Katrina

Brickstream Associates Donate to Help Victims of Hurricane Katrina

Atlanta, GA – September 20, 2005 – To assist in the hurricane Katrina relief efforts, associates of Brickstream Corporation have made a substantial donation to the America Red Cross.


[FULL STORY]
 
Visit Brickstream at BAI/Retail Delivery in November and NRF in January
Brickstream presents, exhibits, and sponsors at a number of banking and retail events throughout the year. In November we will be at booth #1855 at the BAI Retail Delivery Systems Expo. Read this artice for full details about our upcoming events.
[FULL STORY]
 
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