The most exciting and quantitative review of Brickstream to date.  TowerGroup researched and published this case study on the implementation and adoption of Brickstream's banking solution in Lloyds TSB.  Through Brickstream's customer-tracking software, Lloyd's reduced queue times by 25%, averaged a 10-point gain in customer satisfaction, and a 7-point improvement in customer retention. 

To read the entire case study, please click on the link below or copy and paste it into your internet address bar.

http://www.brickstream.com/pdf/Lloyds%20TSB%20Case%20Study%20-%20TowerGroup.pdf

A major drug store chain known for pioneering store features recognized the need to address customer service to remain a leader in store operations.  The chain is the nation’s largest as ranked by sales and serves 4 million customers through its network of 4,800+ locations on a daily basis.  After looking at numerous solutions, the chain turned to Brickstream for a cost-effective and metric-driven solution.

Brickstream hires a new vice president or sales to manage continued growth.  We are excited to welcome Brian Murphy to the company. 

Brickstream presents, exhibits, and sponsors at a number of banking and retail events throughout the year. Upcoming activites include Brickstream's participation at the GMT Planet User Conference, hospitality at the TOUR Championship, and the BAI Retail Delivery Systems Expo. Read this artice for full details about our upcoming events.