Banking Industry Focus
Demand for Teller Minutes
by Craig Thompson
If all transactions were simple deposits, banks could save significant time and money training tellers and could guarantee fast service times to their customers. But they are not all simple deposits. Instead, what looks like a stream of “average” customers walking into a branch for service turns out to be a stream of (predictable) inconsistency. Because the transaction mix changes by time, by day, by day of week or day of month, measuring and predicting only the number of customers or the number of transactions can lead to service breakdown.
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Retail Industry Focus
Early Six Sigma Retailing Quotient Results: Sad, but Improvement Opportunities Abound
http://www.brickstream.com/content/AMRJu...
by Robert Garf, Scott Langdoc
AMR Research reports on its initial finding of their Six Sigma Retailing Quotient (SSRQ), the Retail industry’s first comprehensive assessment model for evaluating store operations maturity. This article highlights the results from 53 retailing executives across six segments rating their store operations maturity on a scale of 1 to 6 for 18 different store operation processes and technologies.
To read the report, please click on the link below or copy and paste into your browser address bar.
http://www.brickstream.com/content/AMRJune15.html
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Brickstream in the News
Impressions: Retail Tech Developments
http://www.retailwire.com/Email/Discussi...
by Al McClain, Retail Wire
When a non-tech writer visits a technology show (the recent Retail Systems convention in Chicago), it can be a bit daunting trying to sort out what everyone's doing, and what's really "new and different." Under the assumption that this may be a problem for many retailing industry execs, I thought I'd share a few quick observations as to what struck me this year:
To read the full story, please click the link below, or copy and paste this address into your browser address bar:
http://www.retailwire.com/Email/Discussion.cfm/10718
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Activities & Events
http://www.brickstream.com/about/about.p...
Brickstream presents, exhibits, and sponsors at a number of banking and retail events throughout the year. Read this artice for more details and about our upcoming events.
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