June 27, 2005
Retail Industry Focus
Early Six Sigma Retailing Quotient Results: Sad, but Improvement Opportunities Abound
http://www.brickstream.com/content/AMRJu...
by Robert Garf, Scott Langdoc
AMR Research reports on its initial finding of their Six Sigma Retailing Quotient (SSRQ), the Retail industry’s first comprehensive assessment model for evaluating store operations maturity. This article highlights the results from 53 retailing executives across six segments rating their store operations maturity on a scale of 1 to 6 for 18 different store operation processes and technologies.
To read the full AMR Alert, please click on the link below or copy and paste this address in your web browser address bar.
http://www.brickstream.com/content/AMRJune15.html
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