VOLUME 5 ISSUE 3   Tuesday, November 24, 2009 CONTENTS Count 'em up Fact-Based Retailing: A Game-Changing Approach to Improving Branch Performance Long Lines Result in Customer (re)Action Branch 'Bots' Make Banking Better Visit Brickstream at the Following Industry Events Brickstream Dashboard Delivers Real-Time Service Management Intelligence Note to Customers: Portal Login Location Has Moved April 29, 2005 Fact-Based Retailing: A Game-Changing Approach to Improving Branch Performance http://www.brickstream.com/about/about.p... by by Simon Angove, Frank McIntyre, and George Glinsky To win in today's competitive landscape retail banks need to deliver a superior customer experience.  However, existing branch-level measurement systems provide inadequate feedback about how banks are doing.  Brickstream BehaviorIQ™ is an automated customer behavior measurement solution providing real-time fact-based insights about the branch customer experience, such as how long customers wait in line, the availability of tellers and the effectiveness of branch layouts. This presentation describes two case studies of how banks are using Brickstream BehaviorIQ™ to support fact-based retailing strategies that improve branch service quality and productivity. Click on the link to download the presentation. [PRINTER FRIENDLY VERSION] HOME LETTERS There are no letters for this article. To post your own letter, click Post Letter. [POST LETTER] CONTENTS Count 'em up Fact-Based Retailing: A Game-Changing Approach to Improving Branch Performance Long Lines Result in Customer (re)Action Branch 'Bots' Make Banking Better Visit Brickstream at the Following Industry Events Brickstream Dashboard Delivers Real-Time Service Management Intelligence Note to Customers: Portal Login Location Has Moved Published by Brickstream Copyright © 2005 Brickstream Corporation. All rights reserved. TELL A FRIEND

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