The Real Point of View

VOLUME 5 ISSUE 2   Thursday, November 26, 2009
[CONTENTS]
Doing Business in Interesting Times
The Value of Delivering a Better Customer Experience
Next Generation Resource Planning
How Videotaping Customers Can Improve Bank Branches
Visit Brickstream at the Following Industry Events
Brickstream Announces Universal Orlando as a New Customer for Brickstream BehaviorIQ™
Retail-Minded Banks Shift Focus to Traffic, Service
February 2, 2005
Visit Brickstream at the Following Industry Events
10th Annual Best Practices in Retail Financial Services Symposium
http://www.tmconferences.com/conferences/Retail05/
March 2-4, 2005 in Carlsbad, CA

The 10th Annual Best Practices in Retail Financial Services Symposium hosted by American Banker and U.S. Banker will be their strongest program to date, with more presentations than ever given by CEOs and heads of retail banking from the industry's most talked about financial institutions. Plan to attend the Industry Innovation Session by Brickstream on Thursday March 3rd from 1:00 pm – 2:30 pm.

3rd Annual Branch Banking Symposium
http://www.tmconferences.com/conferences/BBS05/
May 4-6, 2005 in Chicago, IL

American Banker and U.S. Banker are proud to announce the 3rd Annual Branch Banking Symposium. This symposium is extremely timely as banks continue to add branches at a rapid rate. Used by more than 80% of all bank customers, the branch is the preferred bank channel for the majority; banks have come to realize that the branch is an important engine for growth. The 3rd Annual Branch Banking Symposium will provide participants with both proven and executable branch banking strategies. The renewed attention to branch banking makes the importance of this program undeniable. Plan to attend the Industry Innovation Session by Brickstream (date and time TBA).

Retail Systems Conference & Exposition
http://www.retailsystems.com/IndustryEvents/Index.cfm?PageName=RS2005home
May 24-26, 2005 in Chicago, IL

Retail Systems has been bringing together the entire extended retail industry for more than 15 years, the annual Retail Systems Conference & Exposition brings together retail, CPG, and apparel professionals to experience the latest technology and business process innovations that promise to drive the retail industry forward. The 2005 conference theme is Experience Retail: Creating Value for the Consumer! Visit the Brickstream booth and presentation.

The Institute of Economic Affair’s 8th Annual Conference
The Future of Retail Banking 
June 7-8, 2005 in London

The annual premier Retail Banking conference in the UK will focus on Strategies for Innovation and Growth. Key speakers from the worlds largest banks will Address such topics as Strategies for Sustainable Revenue Growth, the Economic Outlook, Building Customer Loyalty, Treating Customers Fairly, Achieving Operational Excellence, Innovations in Retail Banking Distribution, the Future Landscape of Retail Banking, and Opportunities for Future Growth. Plan to attend the conference session by Brickstream on Wednesday June 8th and hosted Brickstream lunch, also on Wednesday June 8th.

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CONTENTS
Doing Business in Interesting Times
The Value of Delivering a Better Customer Experience
Next Generation Resource Planning
How Videotaping Customers Can Improve Bank Branches
Visit Brickstream at the Following Industry Events
Brickstream Announces Universal Orlando as a New Customer for Brickstream BehaviorIQ™
Retail-Minded Banks Shift Focus to Traffic, Service
Published by Brickstream
Copyright © 2005 Brickstream Corporation. All rights reserved.
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