It is important to remember to use caution and be wise when using ATMs. Here are some tips to consider:
Prepare – Have your card ready before you approach the machine. Choose well-lit ATM locations, pull up close to the machine and know what business you need to complete before you are there.
Observe – If you sense suspicious activity around you or become uneasy, leave. It is important to trust your instincts.
Demonstrate Caution – It is always a good idea to keep car doors locked. While using an ATM, never open a locked door for someone you do not know. Keep your car running and ensure all windows, other than yours, are closed.
Memorize – Memorize your Personal Identification Number (PIN). Do not write it on the back of your card or put it anywhere in your purse or wallet. Do not share your PIN with anyone. Position yourself in such a way as to shield the ATM screen and keypad when entering your PIN so others cannot see you enter it.
Act – Immediately take your money and your receipt and put them away. You should not verify the transaction while idling at the ATM, but instead do it privately.
Report – Criminal activity should be immediately reported to the police and Better Banks when using an ATM. Your safety should always remain priority one.
If your Better Banks debit card is lost or stolen, report it to (888) 849-6046 immediately. If your credit card is lost or stolen, report it to (800) 423-7503. You can also report lost cards on our website at BetterBanks.com.