1. Should you notice damage or missing product upon receipt of freight, you must write on the delivery receipt, with the driver still present, that there is a problem with the shipment.  Be as specific as possible.  Keep a copy of the delivery receipt for your records.  If you do not make a notation on the delivery receipt at the time of delivery, chances of receiving a payment on the claim is greatly lessened.  
2. Provided that you have made an exception on the delivery receipt, your next step is to contact the local terminal who will send and/or fax you a claim form.  The claim form should be self-explanatory.  The local terminal will assist you in this process should you encounter problems or need further assistance.
3. If the damage was concealed and could not be noticed at the time of delivery, you must request an inspection of the freight.  All merchandise should be retained in the same shipping container and in the same condition, as it was when the loss or damage was discovered. Payments for claims that are concealed are usually divided into thirds. The shipper, carrier and consignee (receiver) are each responsible for one third. 
4. The freight company, more than likely, will ask you for the following information:
1. A copy of the delivery receipt with the exception noted;
2. A copy of the paid freight bill, i.e. a signed statement verifying the freight charges have been paid;
3. Copy of original invoice;
4. Actual claim, in writing, of dollar amount claimed. 

 
Freight Management Systems, a sister company of L.B. May & Associates, routes nearly 6,000 shipments each year with only about 10 damage claims filed.