Delaware Cadillac acheived Cadillac's "Certified Elite" Status for the first part of 2012. We are only one of two dealers out of almost 200 GM and Cadillac Dealerships to achieve this status.
Certified Elite Criteria includes
- New Vehicle Customer Retention above National Average
- Repeat Repairs Below 3.5% - which means our Technicians fix it right the first time over 96% of the time!
- Our Cadillac Service Technicians and Service Advisors have completed 100% of Cadillac's Required Training
- Cadillac's Customer Assistance Cases are less than 1.2% - meaning we effectively address any and all concerns with our Clients
In addition to this great Acheivement, Delaware Cadillac's Customer Satisfaction Survey ratings are near 100% for Completely Satisfied Ratings in both Sales and Service!
Additionally, Delaware Cadillac has surpassed Cadillac's Standards For Excellence Requirements numerous times in the last several years. This achievement is not only met by meeting or surpassing Cadillac's Sales Requirements, but also includes sustaining the Completely Satisfied Ratings for both Sales and Service!
Bottom Line; Delaware Cadillac is a GREAT place to do business, and our Clients always come first!