Irvine, CA ó Premier Transactions Group is purchasing CarHelp, Inc. in order to expand its online services. The company will continue under the name CarHelp.com offering free service for consumers giving car owners reliable sources of information about repair shops. In addition, they will expand to offer the service to new auto dealerships nationwide.
CarHelp.com enables consumers to find a local repair shop and gives them the opportunity to post reviews. The service provides consumers with a searchable directory of local repair shops and a rating system to help them find a dependable local repair facility.
Under the new ownership, CarHelp.com will assist dealerships in building and maintaining online relationships. This is a cost-effective way to improve customer satisfaction and on-line relationships. The CarHelp.com system allows dealerships to monitor reviews and then correct situations.
"Reputation management is critical to a business today. On-line that can be difficult, but with the tools we're using at CarHelp.com, we can be effective and pro-active," said Brady Schmidt, President and COO of CarHelp, Inc. "We know that customers who have a negative experience may tell 20 people, while they only tell three to five about a good experience. It's crucial to combat that negative chatter that can go viral on the internet.
"Our goal is to provide a resource to bring together Consumers and Automotive Repair Facilities and improve the experience for all. By utilizing this web base platform, we plan in the future to provide video training geared toward increasing customer satisfaction to all dealership personnel," according to Schmidt.
The CarHelp.com platform will be an advantage to both independent repair shops and new car dealerships service departments.
To see how the system works, visit www.CarHelp.com