iService is a complete Service Management application designed to both increase efficiency as well as shop productivity. iService works alongside your DMS by breaking down complex tasks into a simple-to-use user experience for shop loading, real-time production management and online appointment scheduling.
Service scheduling and management applications, either stand alone apps or those from DMS providers, are often complex and inefficient. This is where the izmocars iService solution comes in to complement your DMS and take your service department to more customers and increase your service absorption rate.
iService Customer Portal :
The iService customer portal or online appointment scheduler can be used inside your existing dealership website. This capability empowers customers to schedule appointments in real-time when it's convenient for them. Customers can select the work they need performed and they can see (in real-time) what dates and times are available to fit their schedules.
iService Dealer Portal :
Once the appointment is scheduled, it instantly appears in the shop loading backend application (Dealer Portal) from where you can efficiently manage your technician’s time using the production management interface. In addition, all the data is bi-directionally (pushed and pulled) integrated to your DMS. All of your appointments and RO's are also integrated into iCRM to help close the loop of determining the customer spend in both the Sales and Service Departments.
Using iService, you can take your service department to more customers by putting the appointment scheduling online with your service department offerings. Coupled with the backend ease of use functionality, your department will become more time efficient and increase your service absorption.