The following question was posted recently to the anscers Community Bulletin Board:
 
“I am trying to implement a new policy for COD orders. We have been getting many LARGE COD orders recently from brand new customers who do not want to open an account (therefore no credit application). I am concerned that if we don't get some sort of order confirmation in writing, we will be faced with an order being refused when we deliver. We require a deposit on COD orders of 50% of any fabrication or special order material, but with the high dollar amounts of these orders, it will only take one to go bad before we are sorry we didn't have anything in writing. I have met with resistance from our sales team, as the customer isn't asking for terms and they are paying a deposit.

I just want to keep the company as safe as possible from getting hit by a COD gone bad. Does anyone here in our community have some sort of order confirmation they could post or e-mail to me? I'd like to give the sales team an example to look at before our next meeting. (I will black out any company names that are on them.)

I appreciate any assistance!”
 
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