CMA has recently created new customer service teams to better serve our membership. Headed by Alana Riner, who now oversees the Customer Service Department, the new support teams include the MRA program and Technical Support for anscers.com.
 
The new Member Relations Assistant (MRA) program employs a contact person in each of our three locations – Jenny Strattan in Southern California, Debbie Mendoza in Northern California, and Angie Savage in our Las Vegas office.  The purpose of the MRA calls is to maintain consistent contact with each of our members.  This program will help keep members informed of any changes in our products and services, and it helps our customer service staff uncover and resolve member issues in a more timely manner. The MRA’s work closely with your assigned Account Executive.  If you have not heard from your MRA yet, you will very soon.
 

In Burbank, CA – Pictured left to right: Jeanette Lopez, Alana Riner, Jenny Strattan.
 
                     
From left: Debbie Mendoza (San Leandro, CA) and Angie Savage (Las Vegas)
 
The toll free anscers Technical Support line is answered by Jeanette Lopez, Jenny Strattan and Alana Riner.  They work as a team to help CMA members access anscers’ online services. The technical team also works very closely with Dina Amadril and Mike Mitchell to report members concerns and suggestions and address them quickly. 
 
As a member-driven organization, CMA values customer service above all else, and we hope that the recent changes in customer support will make a real difference in your customer experience with CMA. If you have any comments about how CMA can better support its members, please call Customer Service at (818) 972-5332.