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User feedback on the anscers crisis
by Dina Amadril, CMA
Communication to anscers users [General Question: During this anscers crisis how would you rate CMA on the following? ]
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Explained the situation so that I could understand [General Question: During this anscers crisis how would you rate CMA on the following? ]
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Kept me informed of system status [General Question: During this anscers crisis how would you rate CMA on the following? ]
2. What do you think CMA could have done better?
•As the system was unavailable at the time we needed to report, many members
did not submit their info. I could have used a reminder of how to submit
without anscers, since I'm so used to doing my reporting electronically
•Bought a better firewall? Just kidding...
•Communicate......
•Communicated quicker. My first email was after it had been down awhile.
Also, offered suggestions on how prelims could get processed without ancers temporarily.
•Communications were good but I was not sure what was happening for several
days. I thought maybe I had missed an e-mail. An e-mail every couple of days
would have been more helpful. I figured the system was still down because I received
NO RFI's or Alerts...
•Computers, Who actually understands them. I think you did great.
•Excellent job....no anxiety when we know it is being worked on and then
we receive a great update....thanks
•I think that CMA handled the situation very well.
•I think you handled it great. What a job
•I was pleased with the way we were kept informed of the progress. I don't
know what CMA could have done any better.
•It would have been helpful to have an update everyday - as our business
depends on anscers for essential information.
•kept us updated more often.
•No, I appreciate their excellent communication.
•Nothing
•NOTHING
•Nothing that I can think of.
•probably nothing at that time, but the fact that a lesson was learned is
great for future downtime
•probably nothing, under the circumstances
•Sent a letter/email out to CMA members before the system went down. Just
to give us a heads up.
•Under the circumstances, I think CMA did the best they could. Viruses are
unfortunately a part of life, and CMA staff did their best to communicate the
situation and to keep us informed. Keep us the good work!
•Use anti-virus software behind a firewall
•With out knowing what the problem was I couldn't say what to do different
or how it could have been avoided. I think you know what to do now, since you've
fixed the problem.
•You could have given me a million dollars...ha-ha
3. Any other suggestions, comments or complaints you would like to share?
•I liked the personal touches at humor. To me a little humor always makes it easier
to accept problems.
•For me, I depend highly on accessing Anscers almost everyday. Critical
information could have been accessed in credit making decisions. Earlier messages
indicated the system was not going to be inaccessible as long as it was (and
still is for some areas-business credit reports are urgently needed).
•I appreciate all the anxiety and stress you must have experienced during
this crisis...keep up the good work!
•I never want to be without anscers again. Hard to believe how much we
depend on anscers.
•I would ask questions, be told I would get a call back with answer. It
would never happen. This happened more than once by more than one person.
•I would just like to commend Mike and Dina for the way it was handled.
After all the problems are solved it might be time to give them a vacation, or
free wigs in case they have pulled out all their hair.
•It makes me fear what kind of trouble makers are out there and the damage
they can do. How do you keep from getting hit?
•No
•NO - I FEEL THAT EVERYTHING WAS HANDLED TO THE BEST OF CMA'S ABILITIES.
•No.
•NO...keep up the good work....no rest for the weary!
•None
•None
•none at this time, cma always does a good job
•nope
•You gals/guys are the best! I love the website! It's an invaluable tool
for all credit professionals! You ROCK!
[PRINTER FRIENDLY VERSION]
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